The process
How it works
We do not sell treatment — we guide you through it. From the first call, through the treatment plan and the trip, to the warranty and home again, one coordinator who speaks your language is responsible for every stage. This page sets out exactly what happens at each one: what you do, what we do, how long it takes, and what it costs.
The journey, stage by stage
An introductory phone call
- What you do
- Tell us a little about yourself — your age, general health, and what you want to fix.
- What we do
- Explain how the process works from start to finish, and answer every question.
- How long
- One call, at a time that suits you.
- What it costs
- The call is free and with no commitment.
Imaging, if needed
- What you do
- If you have a recent scan, send it to us. If not, we refer you for one.
- What we do
- Work with imaging centres at special prices, and refer you somewhere near you.
- How long
- An imaging appointment, usually within days.
- What it costs
- The scan is at a reduced price, and it is deducted from the total if you choose us to continue.
A treatment plan from a specialist
- What you do
- Wait for the plan. Still with no commitment.
- What we do
- The scan goes to specialist doctors who write a treatment plan and mark on the scan exactly what is needed. Already have a plan? They check it against the scans and either approve it or propose an alternative.
- How long
- A few business days.
- What it costs
- Writing the plan itself is free. The only cost up to here is the scan, and it is deducted from the deal if you choose us.
Pricing, a call, and an offer
- What you do
- Read the offer and ask any question that comes up.
- What we do
- Price the treatment against the clinic's price list, call you again, send the offer, and explain the whole procedure.
- How long
- Once the plan is ready.
- What it costs
- The offer states the full amount and what is included. There is no charge to receive it.
Sign, and pay a deposit
- What you do
- Sign the treatment plan and pay a deposit.
- What we do
- Hold the dates, and hold the plan and the price you agreed to.
- How long
- The deposit confirms the offer.
- What it costs
- The deposit is deducted from the total. The rest is split across the visits, and paid directly to the clinic.
The trip, the hotel, and your escort
- What you do
- Fly. You do not have to arrange the logistics yourself.
- What we do
- Transfers from the airport to the hotel and all trips between the hotel and the clinic, with a coordinator in your language beside you. The hotel is included in the price, and sometimes the flight too — depending on the deal and on what you want.
- How long
- Throughout your stay.
- What it costs
- The hotel and transfers are included. A companion who joins you pays a symbolic price for the hotel stay.
Treatment — one visit or two
- What you do
- Arrive for treatment. The clinic's medical team carries it out.
- What we do
- Stay with you through the day, make sure you understand each step, and record what was actually done.
- How long
- Sometimes one visit of 4–5 days; sometimes two visits of up to 7 days each, with at least four and a half months between them. In extreme cases, a third visit.
- What it costs
- As per the offer. Payment for the treatment is directly to the clinic. We do not perform the treatment — the clinic does.
Warranty and follow-up
- What you do
- Go home. If something needs attention, you come to us.
- What we do
- The warranty applies from the moment you enter the clinic — and includes flying you back to the clinic if needed. In Israel there are also supporting clinics for follow-up, within the warranty.
- How long
- On a crown, abutment and implant — five years. Other treatments by the terms of each type.
- What it costs
- The warranty is included in the price. The full exclusions are set out per treatment type.
What we do not do
What we do not take on matters as much as what we do — because a promise you cannot keep is worse than not promising.
- We do not perform the treatment ourselves. It is done at a professional, modern clinic abroad, which we officially represent, by its medical team.
- We do not submit an insurance or health-fund claim on your behalf. We do give you all the organised documentation you need to submit it yourself.
Ready for the first step?
The first step is a short phone call — free and with no commitment. From there we guide every step.